Returns
Everyday Women Makeup Returns Policy
Everyday Women Makeup (ABN 21 312 094 604) ("we", "us" or the "Proprietor") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (https://app.everydaywomenmakeup.com.au/pages/terms). If you would like more information, please don't hesitate to contact us.
Consumer guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund and compensation for any other reasonably foreseeable loss or damage. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund. If the problem with a product or service is not major, we may choose to give you a free repair instead of a replacement or refund.
A major problem is when the product or service:
- has a problem that would have stopped someone from buying it if they had known about it;
- is unsafe;
- is significantly different from the sample or description;
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed within a reasonable time.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however, these limits will always be subject to your statutory rights.
Refunds
We are not required to provide a refund or replacement if you simply change your mind.
Refunds will only be made to the extent required by Australian Consumer Law. If you are otherwise not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Returns
We reserve the right to assess the condition and age of a returned item before offering a replacement or refund. This may result in a replacement or refund being refused.
Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you or in some circumstances offer you a refund.
We may replace and item using refurbished goods of the same type and standard as the original item.
Facilities and spare parts to repair an item are not available and are not provided by us. However, we may choose to return the item to the manufacturer or the manufacturer’s repair agent to determine the nature of the problem and repair the item if possible or reasonable. A manufacturer may repair an item using refurbished parts.
What you must return to us
When returning an item, you may be required to provide information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may not be able to process your return.
We require you to retain your proof of purchase.
Returning items within the first 20 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 20 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the problem is major and:
- (Major problem) if we consider that the problem is a major problem, we will provide your choice of a full refund or full replacement of the returned item; or
- (Not major problem) if we consider that the problem is not major, then:
- if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a refund at our discretion); or
- if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or refund.
Returning items after the first 20 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 20 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the problem is major and:
- (Proprietor at fault) if we consider that the Proprietor is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
- (Proprietor not at fault) if we consider that the Proprietor is not at fault, then no replacement or credit will be provided. The Proprietor may, however, choose to provide a replacement or credit in some cases at its discretion.
Business Days
In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Adelaide, South Australia are open for business.
Shipping costs
